At MX Arogyam, we aim to deliver your orders safely and efficiently. Please read our Shipping Policy to understand how orders are processed and delivered.
1. Order Processing
Orders are processed after successful order confirmation and payment verification, where applicable. Processing time may vary depending on product availability, order volume, and other operational factors.
2. Shipping and Delivery
Delivery times depend on the delivery location, courier service, product availability, and other factors beyond our control. Any delivery estimate shown during checkout or communicated by our team should be treated as an estimate rather than a guaranteed delivery date.
3. Shipping Charges
Applicable shipping or delivery charges, if any, will be displayed during checkout or communicated before order confirmation. Charges may vary depending on the delivery address, order value, package weight, and applicable offers.
4. Delivery Address
Customers are responsible for providing a complete and accurate shipping address, including the recipient's name, contact number, PIN code, and other required details. Incorrect or incomplete information may cause delays or failed delivery.
5. Order Tracking
Where tracking is available, tracking details may be shared through email, SMS, WhatsApp, or your account. Tracking updates depend on the courier service and may not appear immediately.
6. Delayed or Failed Delivery
Delivery may be delayed due to weather conditions, courier disruptions, public holidays, incorrect addresses, or other unforeseen circumstances. If delivery is unsuccessful, the courier may attempt redelivery or return the shipment according to its procedures.
7. Damaged or Missing Items
If your package arrives damaged or an item is missing, please contact our customer support team as soon as possible. Please provide your order details and, where available, photographs of the package and the affected items to help us review your request.
8. Incorrect or Undeliverable Orders
If an order is returned because the address is incorrect, the recipient is unavailable, or delivery cannot be completed, additional shipping charges or other arrangements may apply, subject to applicable law and our order policies.
9. Order Cancellation and Returns
Shipping-related cancellation, return, and refund requests are handled according to our applicable cancellation, return, and refund policies.
10. Contact Us
For questions about shipping, delivery status, or an existing order, please contact MX Arogyam through the contact details available on our website. Please keep your order number ready when contacting us.
Last updated: 29 October 2026